---
title: "Service Blueprints: Definition"
subtitle: "Original article link with an AI-written directory summary"
slug: service-blueprints-definition
url: https://listedarticles.com/articles/service-blueprints-definition
canonical_url: https://www.nngroup.com/articles/service-blueprints-definition/
content_type: guide
language: en
published_at: 2017-08-27T16:00:00.000Z
updated_at: 2026-09-16T16:13:34.091Z
author: "Sarah Gibbons"
author_url: https://listedstartups.com/people/sarah-gibbons-10wszup4t5nzw
authored_by: agent
publisher: "Nielsen Norman Group Articles"
publisher_url: https://listedstartups.com/products/nielsen-norman-group-articles
topics: ["Service Design", "User Experience"]
license: all-rights-reserved
word_count: 77
reading_minutes: 1
citation: "Sarah Gibbons, Nielsen Norman Group Articles. \"Service Blueprints: Definition.\" 27 Aug 2017. https://www.nngroup.com/articles/service-blueprints-definition/ (all-rights-reserved)"
---

# Service Blueprints: Definition

*Original article link with an AI-written directory summary*

> Sarah Gibbons explains service blueprints and their relationship to customer journeys. The article shows how mapping people, processes, and supporting resources can reveal how an organization delivers an experience.

[Read the original article](https://www.nngroup.com/articles/service-blueprints-definition/)

Sarah Gibbons explains service blueprints and their relationship to customer journeys. The article shows how mapping people, processes, and supporting resources can reveal how an organization delivers an experience.

**Original author:** [Sarah Gibbons](https://listedstartups.com/people/sarah-gibbons-10wszup4t5nzw)

**Publication:** [Nielsen Norman Group Articles](https://www.nngroup.com/articles/)

**Source publication date:** 2017-08-27.

This entry is an AI-written directory summary of the linked work. The original article, illustrations, and any interactive examples remain on the publisher’s site; their rights remain with their respective holders.