How an attacker used a flaw in our admin tools to take 6.61 BTC from 24 accounts, how every one was restored, and what we have changed.

On Saturday 19 September, at 11:39 UTC, a customer called one of our engineers on his phone to say his Blink balance was gone. Fifteen minutes later we had switched the whole custodial service off. By that evening the hole was closed. By the following Thursday every affected customer had their exact balance back, paid for by Blink's shareholders. No customer bears any loss.

To the 22 customers whose bitcoin was taken, and to the 3,817 people whose account details were looked up: we are sorry.