“man muss immer umkehren” – Carl Gustav Jacob Jacobi

“When in doubt, subtract”

I’ve been working with voice agents for a while now, and they’re a fascinating piece of technology. It is magical to talk to a voice agent and get the work done. Ever wondered how voice agents work behind the scenes? This blog post is my attempt to understand their inner workings.

What is even a Voice agent?

An AI agent is an autonomous software system that uses AI models to reason, plan steps, and execute tasks to reach a specific goal. Voice agent is a version of it — A system that can engage in natural human-like spoken conversations to complete tasks.