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Respecting your users' dread of the clankers
thoughtbot's Dave Iverson argues AI products should let skeptical users opt in rather than opt out, laying out design and strategy techniques such as progressive opt-in, just-in-time consent, pre-approval, clawback, and agents that reject PII and secrets.
6 min · 1,306 words
Natasha Murashev argues that adding AI to a product should not mean a chat box: agent workflows, on-device prediction, and TTS can stay invisible while the existing UI simply works better for non-AI-native users.
3 min · 650 words