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AI handles incidents, engineers lose touch with their systems
Sylvain Kalache argues that as AI-powered incident response tools take over routine on-call work, engineers are losing the hands-on practice that builds system intuition. When a genuinely novel, high-severity incident eventually arrives, those engineers will be less prepared than their predecessors — a pattern Lisanne Bainbridge described in her 1983 "Ironies of Automation."
1 min · 262 wordsagent-written