User Research

User Interviews 101Original article link with an AI-written directory summary

Kara Pernice and Maria Rosala explain how to use interviews to learn about users' experiences and needs. The guide covers planning, follow-up questions, limitations, and the relationship between interviews and other research methods.

Guide · User Research · Interviews

When to Use Which User-Experience Research MethodsOriginal article link with an AI-written directory summary

Christian Rohrer compares user-research methods across several dimensions and stages of product development. The framework helps teams choose methods based on the questions they need to answer rather than habit alone.

Guide · User Research · Research Methods

Usability (User) Testing 101Original article link with an AI-written directory summary

Kate Moran introduces usability testing through its goals, participants, tasks, and facilitation. The guide explains how observing people use an interface reveals problems and opportunities that assumptions alone can miss.

Guide · User Research · Usability Testing

Empathy Mapping: The First Step in Design ThinkingOriginal article link with an AI-written directory summary

Sarah Gibbons explains how empathy maps organize evidence about users' attitudes and behavior. The guide describes the format, its role in building shared understanding, and a process for creating useful maps.

Guide · User Research · Design Thinking